Service Delivery Policy
BMO SOFTWARE (“we”, “our”, “us”) is a software and digital solutions company based in Coimbatore, Tamil Nadu, India. This Service Delivery Policy outlines how our services are delivered after successful order confirmation or payment.
This policy applies to all services provided by BMO SOFTWARE, including web designing, web development, e-commerce website development, software development, mobile application development, CRM software, and digital marketing services.
1. Order Confirmation
Service delivery begins only after confirmation of payment and acceptance of the project scope. An official confirmation will be shared via email or other approved communication channels.
2. Service Delivery Method
All services are delivered digitally and remotely. There is no physical shipment of goods.
Service delivery may include:
- Website or application access credentials
- Source code or deployed project links
- Design files or documentation
- Reports, dashboards, or campaign access
3. Delivery Timelines
Delivery timelines vary depending on the nature, complexity, and scope of the service. Estimated timelines will be communicated in the project proposal or agreement.
Delays may occur due to revisions, scope changes, third-party dependencies, or delayed client feedback.
4. Client Responsibilities
Clients are responsible for providing accurate project requirements, content, approvals, and feedback within the agreed timelines.
Delays caused by the client may impact the overall service delivery schedule.
5. Access & Handover
Upon completion and full payment, deliverables will be handed over through secure digital channels such as email, cloud storage, or project management tools.
Access credentials and login details will be shared only with authorized client representatives.
6. Revisions & Acceptance
Revisions are provided as per the agreed project scope. Client approval confirms acceptance of the delivered service.
Any additional revisions beyond the agreed scope may require extra time and charges.
7. Third-Party Services
Some services may involve third-party platforms such as hosting providers, payment gateways, app stores, advertising platforms, or APIs.
BMO SOFTWARE is not responsible for delays or issues caused by third-party service providers.
8. Non-Delivery Scenarios
Service delivery may be delayed or suspended in cases of:
- Non-payment or delayed payment
- Incomplete requirements or missing content
- Client non-communication
- Violation of agreed terms
9. Digital Marketing Services
Digital marketing services are delivered through ongoing activities such as campaign setup, optimization, reporting, and account management.
Delivery does not guarantee specific results such as rankings, leads, or sales.
10. Force Majeure
BMO SOFTWARE shall not be held responsible for delays or failures in service delivery caused by natural disasters, government actions, internet outages, power failures, or third-party service disruptions.
11. Changes to This Service Delivery Policy
We reserve the right to modify or update this Service Delivery Policy at any time. Changes will be effective immediately upon posting on our website.
12. Contact Information
BMO SOFTWARE
Coimbatore, Tamil Nadu, India
Email: sales@bmosw.com
Phone: +91 98432 97911