Refund Policy

Refund & Cancellation Policy

BMO SOFTWARE (“we”, “our”, “us”) is a software and digital solutions company based in Coimbatore, Tamil Nadu, India. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services.

Our services include, but are not limited to web designing, web development, e-commerce website development, software development, mobile application development, CRM software, and digital marketing services.

By engaging our services, you agree to the terms stated in this Refund Policy.

1. General Refund Policy

BMO SOFTWARE follows a transparent and fair refund policy. Since most of our services involve customized work, time, and resource allocation, refunds are limited and subject to the conditions outlined below.

Refunds are considered only if:

• A written request is submitted within the applicable time frame
• The project meets the eligibility criteria mentioned in this policy

2. Advance Payments & Project Initiation

All projects require an advance payment before work begins. Advance payments are non-refundable, as they are used for project planning, research, resource allocation, and initial development activities.

3. Web Designing & Web Development Services

Refunds may be considered only if:

• The project has not yet started
• The refund request is made within 48 hours of payment

No refunds will be provided if:

• Design mockups or development work has started
• Client-approved designs or revisions have been delivered
• Delays occur due to lack of client feedback or content

4. E-Commerce Website Development

Due to the complexity and customization involved, no refunds are provided once development has begun.

Third-party costs are non-refundable, including:

• Themes and plugins
• Hosting services
• Payment gateway charges

Refunds will not apply for change of business plans or feature changes requested after project approval.

5. Software Development & CRM Software

Software and CRM solutions are custom-built based on client requirements. Payments made for software development are non-refundable once the project is initiated.

Milestone-based payments already completed are non-refundable. Refunds will not be issued for dissatisfaction caused by changes in requirements after approval.

6. Mobile Application Development

No refunds will be provided once app design or development work has started.

Non-refundable costs include:

• App store registration and publishing fees
• Third-party APIs, licenses, and tools

Delays caused by app store approvals or third-party services do not qualify for refunds.

7. Digital Marketing Services

Digital marketing services include SEO, social media marketing, paid advertising, and other promotional activities.

No refunds are provided once a marketing campaign has started. Refunds are not guaranteed for lack of leads, sales, or rankings, as results depend on multiple external factors.

Advertising spend paid to third-party platforms such as Google or Meta is non-refundable.

8. Delays & Client Responsibilities

Refunds will not be issued if delays occur due to:

• Late content delivery
• Delayed approvals or feedback
• Changes in project scope
• Non-communication from the client

9. Cancellation Policy

Clients may cancel a project by submitting a written cancellation request. Payment for completed milestones must be cleared.

Any work completed up to the cancellation date will be billed and is non-refundable.

10. Refund Processing

If a refund is approved:

• Refunds will be credited within 7–14 business days
• Refunds will be issued via the original payment method
• Applicable transaction or processing fees may be deducted

11. Force Majeure

BMO SOFTWARE is not liable for refunds in cases of natural disasters, government regulations, internet or hosting failures, or third-party service outages.

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

13. Contact Information

If you have any questions about this Refund & Cancellation Policy, please write to us at sales@bmosw.com